Refund policy

Return & Refund Policy

Last updated: July 2026

At Soluvyn, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless they are defective or damaged upon arrival.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging.

We will review your request and provide a suitable solution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The wrong product was sent.

  • The product is defective.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has been dispatched, it can no longer be cancelled and must follow our standard return process.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used cosmetic products.

  • Gift cards.

  • Promotional or clearance items.

  • Products returned without prior authorization.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team:

Email: contact@soluvyn.com

We aim to respond to all inquiries within 24–48 business hours.