Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with Soluvyn. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times are as follows:
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Canada | 5–10 business days |
| United Kingdom | 5–10 business days |
| Australia | 6–12 business days |
| Europe | 5–10 business days |
| Rest of the World | 7–15 business days |
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
We offer free worldwide shipping on all orders of $119.80 or more.
No minimum purchase is required.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after shipment.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your local customs authority.
These charges are the responsibility of the customer and are not included in the purchase price.
Delivery Delays
While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Severe weather
- Carrier delays
- High shipping volumes
- Public holidays
Soluvyn is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, please contact us immediately. We will do our best to update your order if it has not yet been dispatched.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
Include:
- Your order number
- A description of the issue
- Photos of the package (if damaged)
We will work with the shipping carrier to find the best possible resolution.
Order Status
If you have not received your order within the estimated delivery timeframe, please contact our support team.
We will gladly investigate the shipment on your behalf.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
Email: contact@soluvyn.com
We aim to respond to all inquiries within 24–48 business hours.